For just pennies a day, you can hire a live secretary who will answer your important calls while enhancing your reputation for professionalism. With Answer Page & Messaging 24-hour answering service, our highly trained operators will answer your phone quickly and courteously. We’ll obtain the information you need from the calling party. Then, according to your instructions, we’ll get that information to you so that you can follow up with your customers and clients. You pay a lot of money to make your phone ring. Let Answer Page & Messaging make sure you never miss a call and operate more efficiently and economically.
Service & Quality
Our telephone secretaries will answer the call promptly and in a professional fashion, getting all of the information you require. After initial training and testing, our agents receive on-going coaching and participate in monthly quality reviews. All with the goal of excellent caller experience in mind.
- We focus on providing an excellent caller experience.
- 90% of all calls answered on or before third ring.
Verification & Recording
Because quality of service is as important to us as it is to you, from the moment your call enters our system, we track every aspect of the call with time and date stamps. The complete conversation is recorded to assure accuracy and quality. For your protection, recordings are archived and may be accessed upon request.
A complete upgrade of the latest cutting-edge hardware and software was made in 2014, providing complete redundancy, eliminating keystrokes and increasing, speed, efficiency and accuracy.
Great effort and expense in technology, procedure, process and protocol, as well as continuing agent training, help to keep us and you HIPAA compliant.
Live Secretary – Your Virtual Receptionist
We can provide off-premise virtual receptionist services to meet your remote office needs. Whether your ‘office’ consists of 3 work-from-home associates or you have a traditional office setting with 100 employees, we can provide receptionist services to greet your calling clients and transfer the call to your desk, seamlessly, without the expense of a full-time receptionist. Let us route your calls to the proper person, department, make appointments for you or if necessary take messages when you are occupied on a project …all at a fraction of the cost of a full-time receptionist.
- We use the latest technology to serve you best.
- Live secretary processes all calls.
- Available 24/7/365 or just when you need us.
With Answer Page & Messaging, you will save approximately 10% – 25% when compared to other answering services.