“Would it help if we could check the status of a job and let your callers know where things stand?” That was the question one of our agents asked recently when she saw our customer had three status callbacks to make to his clients. His answer was, “Nah, all that info is in my computer; I have… Read More


When we say the words, “Order taking” a certain image comes to mind. A catalogue, an order form, putting letters and numbers in boxes to facilitate the purchase of something. Order taking evolved from paper forms, to calling an 800 number, to simply going onto a website, highlighting the items and dragging them to a “shopping cart”. Today “Order taking” is… Read More


The Internet exploded in the late 1980s. Then, a tentative vehicle for storing and transferring information, now, connecting billions of people around the world; it’s taken three decades. The blockchain, which drives bitcoin and other cryptocurrencies, is now at that same starting point and will probably balloon in less than ten years. Some call the… Read More


Looking hard at what we do and why we do it will often result in significant savings. We all know that UPS is one of the cheapest guys in town when it comes to saving money. (That is a compliment.) In 2004 they actually created a navigational program to map driving routes with mostly right… Read More


If you haven’t been personally introduced to Siri, at least you know about her. She’s fun, she says audacious things if you ask the right question, and she knows just about everything you want to know! Siri is a “Chatbot”, a robot that simulates human conversation, and she may be living in your iPhone. (You can also… Read More


We have all heard that truth a hundred times, but never has it made more sense than it did for one of our clients. A fairly new customer, called us with a complaint; his bill was higher than he had anticipated and it seemed to increase every month. “What is going on?” he wondered. We did, too.… Read More


Summer is upon us; our mood changes and we begin thinking about playing hooky from work. That’s okay, indulge yourself a little; you’ve earned it. Whether you are going on a trip, or just swinging the golf clubs for an afternoon, we will be here to take care of business. To assure that you have… Read More


A somewhat newer buzzword being used is “Silo-mentality”. The silo is that pattern we see when each department within a company operates as a stand-alone unit. Often each department has their own goals and boundaries, sees the company only from their perspective. This territorial attitude makes it difficult for employees to understand your customer’s experience with your… Read More


Bitcoin is being described as cyber money, virtual currency and cryptocurrency. It is a method of using technology to speed up financial transactions and reporting. Transactions are made with no middle men – meaning, no banks – and no transaction fees! The system works without a central repository or single administrator, they are not tied… Read More


What? EMV Card?? EMV (the original name for this technology) stands for “Europay, MasterCard and Visa” (the three companies that developed this card with the chip). It is a global standard for cards equipped with computer chips and the technology used to authenticate chip-card transactions. These cards have a small metallic square containing an integrated circuit (computer… Read More