Our industry is a well-kept secret! A recent conference focused on how to “Rebrand” our services so that people would pay attention to the new services we offer. This is not the first time we have tried to reinvent ourselves. We have tried Contact Center, Call Center, Telemessaging Company, and TeleServices Company, and we still… Read More

Ever stumble upon an unresponsive website on your smartphone? Irritating, right? Trying to decipher the copy made you feel like you were taking a twisted eye exam and you spent more time than you’re comfortable admitting pinching the screen, trying to zero in on the “Contact Us” button. A website is considered “responsive” when its… Read More

People love flashy designs. Boring old words, not so much. That’s why far too many companies place an emphasis on their website’s design first. They want the flash, not the function. It’s a backwards way of thinking; the definition of putting the cart before a blindfolded horse – and then shooting the horse. It can… Read More

Why on EARTH would anyone post THAT on social media?” It’s something we’ve all thought at one time or another. It is amazing that we see off-color words and such ridiculous and embarrassing comments posted for the whole world to see. Obviously, there are times when that little voice says, “Maybe I should think about… Read More

Oh yes, there are times when we have a big push to complete a special project or mission, but for the most part our lives during this period have one interruption after another. Do not despair! This is the perfect time for “small plates” of work. Single tasks that need to be done, but never… Read More

When we say the words, “Order taking” a certain image comes to mind. A catalogue, an order form, putting letters and numbers in boxes to facilitate the purchase of something. Order taking evolved from paper forms, to calling an 800 number, to simply going onto a website, highlighting the items and dragging them to a… Read More

The myriad of things we can/should/might/ do to make our company successful can be overwhelming. Technology, finances, employees, insurance, customer service, marketing, customers – too much to do and too little time to do it. The order of this list is not random, but rather in the likely order of the demand on your time.… Read More

“I’d probably use your services, but I know you’ve got a lot of plumbers on your service, how do I know my calls will come to me and not accidentally go to my competition?” asked a fellow I met at the Chamber meeting. From time to time this question comes up and I can proudly… Read More

There has been a steady climb in internet piracy over the past decade, and ransomware – barely heard of a year ago is now a serious threat. Here is the way it works – you click on an on-line ad or e-mail attachment and instantly malware attacks and blocks your files. You will soon receive… Read More

We say it so casually, “This is a 24 -hour business” – “Yep, 24/7 – 365 days a year” – “Uh-ha, even Christmas!” It’s a big commitment. We are always here for you. We staff 8,760 hours a year. Our training alone takes weeks; it is important we take time to teach the nuances of… Read More