Blog

“Small Plates” of Work

Oh yes, there are times when we have a big push to complete a special project or mission, but for the most part our lives during this period have one interruption after another. Do not despair! This is the perfect time for “small plates” of work. Single tasks that need to be done, but never… Read More

Order Taking and Personal Assistance

When we say the words, “Order taking” a certain image comes to mind. A catalogue, an order form, putting letters and numbers in boxes to facilitate the purchase of something. Order taking evolved from paper forms, to calling an 800 number, to simply going onto a website, highlighting the items and dragging them to a… Read More

Reach Out- Let Us Touch Someone Today

The myriad of things we can/should/might/ do to make our company successful can be overwhelming. Technology, finances, employees, insurance, customer service, marketing, customers – too much to do and too little time to do it. The order of this list is not random, but rather in the likely order of the demand on your time.… Read More

It’s All About You

“I’d probably use your services, but I know you’ve got a lot of plumbers on your service, how do I know my calls will come to me and not accidentally go to my competition?” asked a fellow I met at the Chamber meeting. From time to time this question comes up and I can proudly… Read More

Ransomware Attacks Increasing

There has been a steady climb in internet piracy over the past decade, and ransomware – barely heard of a year ago is now a serious threat. Here is the way it works – you click on an on-line ad or e-mail attachment and instantly malware attacks and blocks your files. You will soon receive… Read More

Great People

We say it so casually, “This is a 24 -hour business” – “Yep, 24/7 – 365 days a year” – “Uh-ha, even Christmas!” It’s a big commitment. We are always here for you. We staff 8,760 hours a year. Our training alone takes weeks; it is important we take time to teach the nuances of… Read More

People Hate Voicemail!

We spend thousands of dollars and thousands of hours building our businesses every year. THINK of all the time you spend posting on social media. Think of the dollars that go into search engine optimization – to bring your company name to the top of the heap. Look back on the number of lunches, breakfasts… Read More

“Small plates” of Work

In spite of our best laid plans, nothing of great importance seems to get done. Oh yes, there are times when we have a big push to complete a special project or mission, but for the most part our lives during this period have one interruption after another. Do not despair! This is the perfect… Read More

Marketing Insights- Not Responsive? Not Impressive

Ever stumble upon an unresponsive website on your smartphone? Irritating, right? Trying to decipher the copy made you feel like you were taking a twisted eye exam and you spent more time than you’re comfortable admitting pinching the screen, trying to zero in on the “Contact Us” button. A website is considered “responsive” when its… Read More

Social Responsibility- Increased Costs

Ringling Bros. and Barnum & Bailey Circus has closed their tent flaps! A year ago Feld Entertainment, Inc. announced they would phase out the elephant acts in response to consumer demands; ticket sales plummeted. We have turned against what we perceive as unfair practices whether it’s animal living conditions (restaurants now use only cage-free eggs)… Read More