Social Responsibility- Increased Costs

Ringling Bros. and Barnum & Bailey Circus has closed their tent flaps! A year ago Feld Entertainment, Inc. announced they would phase out the elephant acts in response to consumer demands; ticket sales plummeted. We have turned against what we perceive as unfair practices whether it’s animal living conditions (restaurants now use only cage-free eggs)… Read More

Review Your Efficiency

Looking hard at what we do and why we do it will often result in significant savings. We all know that UPS is one of the cheapest guys in town when it comes to saving money. (That is a compliment.) In 2004 they actually created a navigational program to map driving routes with mostly right… Read More

Delegate! Time is Finite

We can and should delegate more, but three things stop us: We don’t think anyone can do the task as well as we can. We don’t think through what to delegate and how to do it. We don’t think we have TIME to teach someone else. We would be wrong on all three counts! Delegating… Read More

Could Your Epic Fail Go Viral?

Once upon a time we believed that 1 of 7 unhappy customers would complain, the rest would quietly leave. We also surmised that the average customer would tell 3 – 5 people when they were thrilled and 12 – 15 when they were upset. That was then. This is now. We have gotten “hardened” to… Read More

Inspect What You Expect- Do It NOW!

We have all heard that truth a hundred times, but never has it made more sense than it did for one of our clients. A fairly new customer, called us with a complaint; his bill was higher than he had anticipated and it seemed to increase every month. “What is going on?” he wondered. We… Read More

Smart Card- Chip Card- EMV Card

What? EMV Card?? EMV (the original name for this technology) stands for “Europay, MasterCard and Visa” (the three companies that developed this card with the chip). It is a global standard for cards equipped with computer chips and the technology used to authenticate chip-card transactions. These cards have a small metallic square containing an integrated… Read More

Yes, I Can Give You A Status Update

Would it help if we could check the status of a job and let your callers know where things stand?” That was the question one of our agents asked recently when she saw our customer had three status callbacks to make to his clients. His answer was, “Nah, all that info is in my computer;… Read More

Complaints are Down!

Yes, complaints are down – pretty much in every sector of business. TARP (the Troubled Asset Relief Program, which was created to help stabilize the financial system during the financial crisis of 2008) has been tracking this downward turn for years and the question seems to be – is this a good thing or a… Read More

Phishing and Fraud on the Upswing Again

Our clients are reporting an increase in the amount of e-mails that arrive with attachments and/or links stating they contain documents that you have requested, or demanding payment for the attached invoice before it is reported to the credit bureau. Never, never, never follow links, download files or enter passwords if you are not 100%… Read More

What are YOUR Messages Worth?

It’s time to update. In 1988 an independent industry survey gave us some insight into what messages were worth back then. Today we live in a whole different world and we thought we’d ask YOU, what your messages are worth today? Under $500.00 $500.00 to $5,000.00 $5,000.00 to $500,000.00 Over a million dollars Let’s look… Read More