Inspect What You Expect- Do It NOW!

We have all heard that truth a hundred times, but never has it made more sense than it did for one of our clients. A fairly new customer, called us with a complaint; his bill was higher than he had anticipated and it seemed to increase every month. “What is going on?” he wondered. We… Read More

Smart Card- Chip Card- EMV Card

What? EMV Card?? EMV (the original name for this technology) stands for “Europay, MasterCard and Visa” (the three companies that developed this card with the chip). It is a global standard for cards equipped with computer chips and the technology used to authenticate chip-card transactions. These cards have a small metallic square containing an integrated… Read More

Yes, I Can Give You A Status Update

Would it help if we could check the status of a job and let your callers know where things stand?” That was the question one of our agents asked recently when she saw our customer had three status callbacks to make to his clients. His answer was, “Nah, all that info is in my computer;… Read More

Complaints are Down!

Yes, complaints are down – pretty much in every sector of business. TARP (the Troubled Asset Relief Program, which was created to help stabilize the financial system during the financial crisis of 2008) has been tracking this downward turn for years and the question seems to be – is this a good thing or a… Read More

Phishing and Fraud on the Upswing Again

Our clients are reporting an increase in the amount of e-mails that arrive with attachments and/or links stating they contain documents that you have requested, or demanding payment for the attached invoice before it is reported to the credit bureau. Never, never, never follow links, download files or enter passwords if you are not 100%… Read More

What are YOUR Messages Worth?

It’s time to update. In 1988 an independent industry survey gave us some insight into what messages were worth back then. Today we live in a whole different world and we thought we’d ask YOU, what your messages are worth today? Under $500.00 $500.00 to $5,000.00 $5,000.00 to $500,000.00 Over a million dollars Let’s look… Read More

Vacations- Long Weekends- Getaways!

Summer is upon us; our mood changes and we begin thinking about playing hooky from work. That’s okay, indulge yourself a little; you’ve earned it. Whether you are going on a trip, or just swinging the golf clubs for an afternoon, we will be here to take care of business. To assure that you have… Read More

The IoT- Amazing, Fun, and a bit Fearful

IoT or the “Internet of Things”, has become part of our lexicon. It is all about connectivity -as our devices and appliances and all our “things” have learned to communicate. Most of these “things” are synchronized through sensors and machines. The IoT functions through cloud-based applications and interprets and transmits the data coming from a… Read More

Social Responsibility- Increased Costs

Ringling Bros. and Barnum & Bailey Circus has closed their tent flaps! A year ago Feld Entertainment, Inc. announced they would phase out the elephant acts in response to consumer demands; ticket sales plummeted. We have turned against what we perceive as unfair practices whether it’s animal living conditions (restaurants now use only cage-free eggs)… Read More

Details, Please!

As the days get longer, we tend to pack more activities into them. With Memorial Day nearly upon us our customers are going to be scheduling picnics, long weekends and generally changing their schedules to accommodate events. Be sure your answering service isn’t the last to know! It isn’t enough to just let us know… Read More