People love flashy designs. Boring old words, not so much. That’s why far too many companies place an emphasis on their website’s design first. They want the flash, not the function. It’s a backwards way of thinking; the definition of putting the cart before a blindfolded horse – and then shooting the horse. It can… Read More


Cyber-crime is happening more frequently and with greater consequences. Here are eight things that will help protect your computer. Buy and register legitimate software. Unregistered software can’t receive the updates designed to protect computers from outside attacks. Install updates as soon as you are notified of their existence. Invest in an Antivirus program with a… Read More


In this age of tightened security, we want you to know we offer “password protection” for your account and your messages. This is not something new; throughout the years we have had many instances where a client has requested that we do not give out messages without first asking for a password. We thought we should bring… Read More


Hacking is more prevalent than ever before and we are asked to change our passwords so often sometimes WE can’t remember what they are. Keeping a list of the logins, passwords, access codes and account numbers that identify everything from our banking, credit card and financial information to insurance, social media and our phones is… Read More


“Would it help if we could check the status of a job and let your callers know where things stand?” That was the question one of our agents asked recently when she saw our customer had three status callbacks to make to his clients. His answer was, “Nah, all that info is in my computer; I have… Read More


When we say the words, “Order taking” a certain image comes to mind. A catalogue, an order form, putting letters and numbers in boxes to facilitate the purchase of something. Order taking evolved from paper forms, to calling an 800 number, to simply going onto a website, highlighting the items and dragging them to a “shopping cart”. Today “Order taking” is… Read More


The Internet exploded in the late 1980s. Then, a tentative vehicle for storing and transferring information, now, connecting billions of people around the world; it’s taken three decades. The blockchain, which drives bitcoin and other cryptocurrencies, is now at that same starting point and will probably balloon in less than ten years. Some call the… Read More


Looking hard at what we do and why we do it will often result in significant savings. We all know that UPS is one of the cheapest guys in town when it comes to saving money. (That is a compliment.) In 2004 they actually created a navigational program to map driving routes with mostly right… Read More


If you haven’t been personally introduced to Siri, at least you know about her. She’s fun, she says audacious things if you ask the right question, and she knows just about everything you want to know! Siri is a “Chatbot”, a robot that simulates human conversation, and she may be living in your iPhone. (You can also… Read More


We have all heard that truth a hundred times, but never has it made more sense than it did for one of our clients. A fairly new customer, called us with a complaint; his bill was higher than he had anticipated and it seemed to increase every month. “What is going on?” he wondered. We did, too.… Read More