Whenever someone new comes on board, whether an employee or a customer, a great policy is to wait a few weeks and then ask, “Is our service exceeding your expectations? Is there something you don’t understand or that we could do differently that would make our service work better for you?” Such valid questions, and… Read More


If you haven’t been personally introduced to Siri, at least you know about her. She’s fun, she says audacious things if you ask the right queston, and she knows just about everything you want to know! Siri is a “Chatbot”, a robot that simulates human conversaton, and she may be living in your iPhone. (You… Read More


Spring is upon us; our mood changes and we begin thinking about playing hooky from work. That’s okay, indulge yourself a little; you’ve earned it. Whether you are going on a trip, or just swinging the golf clubs for an afernoon, we will be here to take care of business. To assure that you have… Read More


“Why on EARTH would anyone post THAT on social media?” It’s something we’ve all thought at one time or another. It is amazing that we see of-color words and such ridiculous and embarrassing comments posted for the whole world to see. Obviously, there are times when that litle voice says, “Maybe I should think about… Read More


Your insurance provider has no doubt reminded you, often, to keep clear and accurate records of all your valuables both at home and at work. Easier said than done. But those records could save you thousands and thousands of dollars should you have a fire, food or other disaster. It’s easy to do it. Simply… Read More


Every once in awhile we get a call that doesn’t quite fit the protocol for your account profile. You have given us the circumstances in which we are to reach out to you, either by phone, text or e-mail, to deliver a message from a caller. You may have very explicit directions regarding when and… Read More


In this age of tightened security, we want you to know we offer “password protection” for your account and your messages. This is not something new; throughout the years we have had many instances where a client has requested that we do not give out messages without first asking for a password. We thought we… Read More


When we say the words, “Order taking” a certain image comes to mind. A catalogue, an order form, putting letters and numbers in boxes to facilitate the purchase of something. Order taking evolved from paper forms, to calling an 800 number, to simply going onto a website, highlighting the items and dragging them to a… Read More


Encryption is the process of encoding a message or information so that only authorized parties can read it. In our industry we handle Personal Health Informaton (PHI) which is protected under the HIPAA-HITECH laws, and also credit card information. We are required to protect the messages we send to be delivered via the internet (texting,… Read More


Most of us equate the word stress with distress. We are overwhelmed, besieged, depressed. It happens a lot around this time of year. Too much to do, not enough time to do it in – and, more often than not – not enough money to do it with. It can take the joy out of… Read More