Yes, complaints are down – pretty much in every sector of business. TARP (the Troubled Asset Relief Program, which was created to help stabilize the financial system during the financial crisis of 2008) has been tracking this downward turn for years and the question seems to be – is this a good thing or a… Read More

Our clients are reporting an increase in the amount of e-mails that arrive with attachments and/or links stating they contain documents that you have requested, or demanding payment for the attached invoice before it is reported to the credit bureau. Never, never, never follow links, download files or enter passwords if you are not 100%… Read More

It’s time to update. In 1988 an independent industry survey gave us some insight into what messages were worth back then. Today we live in a whole different world and we thought we’d ask YOU, what your messages are worth today? Under $500.00 $500.00 to $5,000.00 $5,000.00 to $500,000.00 Over a million dollars Let’s look… Read More

Summer is upon us; our mood changes and we begin thinking about playing hooky from work. That’s okay, indulge yourself a little; you’ve earned it. Whether you are going on a trip, or just swinging the golf clubs for an afternoon, we will be here to take care of business. To assure that you have… Read More

IoT or the “Internet of Things”, has become part of our lexicon. It is all about connectivity -as our devices and appliances and all our “things” have learned to communicate. Most of these “things” are synchronized through sensors and machines. The IoT functions through cloud-based applications and interprets and transmits the data coming from a… Read More

Ringling Bros. and Barnum & Bailey Circus has closed their tent flaps! A year ago Feld Entertainment, Inc. announced they would phase out the elephant acts in response to consumer demands; ticket sales plummeted. We have turned against what we perceive as unfair practices whether it’s animal living conditions (restaurants now use only cage-free eggs)… Read More

As the days get longer, we tend to pack more activities into them. With Memorial Day nearly upon us our customers are going to be scheduling picnics, long weekends and generally changing their schedules to accommodate events. Be sure your answering service isn’t the last to know! It isn’t enough to just let us know… Read More

“I’d probably use your services, but I know you’ve got a lot of plumbers on your service, how do I know my calls will come to me and not accidentally go to my competition?” asked a fellow I met at the Chamber meeting. From time to time this question comes up and I can proudly… Read More

We can and should delegate more, but three things stop us: We don’t think anyone can do the task as well as we can. We don’t think through what to delegate and how to do it. We don’t think we have TIME to teach someone else. We would be wrong on all three counts! Delegating… Read More

We spend thousands of dollars and thousands of hours building our businesses every year. THINK of all the time you spend posting on social media. Think of the dollars that go into search engine optimization – to bring your company name to the top of the heap. Look back on the number of lunches, breakfasts… Read More