Every once in a while we get a call that doesn’t quite fit the protocol for your account profile. You have given us the circumstances in which we are to reach out to you, either by phone, text or e-mail, to deliver a message from a caller. You may have very explicit directions regarding when… Read More


IoT or the “Internet of Things”, has become part of our lexicon. It is all about connectivity -as our devices and appliances and all our “things” have learned to communicate. Most of these “things” are synchronized through sensors and machines. The IoT functions through cloud-based applications and interprets and transmits the data coming from a… Read More


T Ransomware Attacks Increasing here has been a steady climb in internet piracy over the past decade, and ransomware – barely heard of a year ago is now a serious threat. Here is the way it works – you click on an on-line ad or e-mail attachment and instantly malware attacks and blocks your files.… Read More


Encryption is the process of encoding a message or information so that only authorized parties can read it. In our industry we handle Personal Health Information (PHI) which is protected under the HIPAA-HITECH laws, and also credit card information. We are required to protect the messages we send to be delivered via the internet (texting,… Read More


More than two-hundred-thousand people were victims of the WannaCry computer virus last spring! This vicious malware blocked access to files and forced owners to pay a ransom in bitcoin to unlock their data – which often still didn’t work. Two-months earlier, Microsoft had issued a routine update which would have blocked the virus! Cyber-crime is… Read More


When did the noun Google – the name of a company – become a verb? In July 1998 Google co-founder Larry Page wrote “Have fun and keep googling” on a mailing list, thus using the word as a participle, supposing an intransitive verb. Technically it means using the Google Search Engine to find information on… Read More


We say it so casually, “This is a 24 -hour business” – “Yep, 24/7 – 365 days a year” – “Uh-ha, even Christmas!” It’s a big commitment. We are always here for you. We staff 8,760 hours a year. Our training alone takes weeks; it is important we take time to teach the nuances of… Read More


Whenever someone new comes on board, whether an employee or a customer, a great policy is to wait a few weeks and then ask, “Is our service exceeding your expectations? Is there something you don’t understand or that we could do differently that would make our service work better for you?” Such valid questions, and… Read More


“I don’t care if I never answer my phone again!” The frustration in his voice came through loud and clear. “I told my customer I would have his deck finished today. When he came home from work, half the deck boards still had to go down, and the railing had to go up. I thought… Read More


Our industry is a well-kept secret! A recent conference focused on how to “Rebrand” our services so that people would pay attention to the new services we offer. This is not the first time we have tried to reinvent ourselves. We have tried Contact Center, Call Center, Telemessaging Company, and TeleServices Company, and we still… Read More