When we hire someone, one of the most important things we look for is “nice”. We can teach people about out equipment; we can teach protocols; we can’t teach “nice”. Either we care about our fellow man, or we don’t. Either we are intuitively kind, or we’re not. We look for articulate, well educated, “nice” people and we interview many before we choose one person to join our company. This is interesting work; no two days are alike; it’s challenging but it is the perfect job for the people who make their “home” with us. They love what they do and they love helping your callers; they understand that they are a part of your company and helping you grow.