Blog

Delegate! Time is Finite

We can and should delegate more, but three things stop us: We don’t think anyone can do the task as well as we can. We don’t think through what to delegate and how to do it. We don’t think we have TIME to teach someone else. We would be wrong on all three counts! Delegating… Read More

Marketing Insights – Not Responsive? Not Impressive

Ever stumble upon an unresponsive website on your smartphone? Irritating, right? Trying to decipher the copy made you feel like you were taking a twisted eye exam and you spent more time than you’re comfortable admitting pinching the screen, trying to zero in on the “Contact Us” button. A website is considered “responsive” when its… Read More

It’s All About YOU

“I’d probably use your services, but I know you’ve got a lot of plumbers on your service, how do I know my calls will come to me and not accidentally go to my competition?” asked a fellow I met at the Chamber meeting. From time to time this question comes up and I can proudly… Read More

New People- New Eyes and Ears

Whenever someone new comes on board, whether an employee or a customer, a great policy is to wait a few weeks and then ask, “Is our service exceeding your expectations? Is there something you don’t understand or that we could do differently that would make our service work better for you?” Such valid questions, and… Read More

Customer Convenience and Satisfaction

It probably began in the early 1970’s with the gas shortage – when we learned to pump our own gas – “for our convenience”. Today we do SO much more ourselves from self-service checkouts at stores to making appointments online. We are always told it is for our convenience – and perhaps for a growing… Read More

Be Determined.

Some people succeed because they are destined to, but most people succeed because they are determined to. -Roscoe Dunjee… Read More

Time Management and Energy

Many people say that time is their biggest obstacle to achieving their goals. Time is not their issue – It’s energy. Structure your day so you work on your toughest goals during your high energy times. You can get more done in two hours with high energy than most people do in an 8 hour work day.… Read More

Marketing Insights – Not Responsive? Not Impressive

Ever stumble upon an unresponsive website on your smartphone? Irritating, right? Trying to decipher the copy made you feel like you were taking a twisted eye exam and you spent more time than you’re comfortable admitting pinching the screen, trying to zero in on the “Contact Us” button. A website is considered “responsive” when its components – images, fonts,… Read More

Order Taking and Personal Assistance

When we say the words, “Order taking” a certain image comes to mind. A catalogue, an order form, putting letters and numbers in boxes to facilitate the purchase of something. Order taking evolved from paper forms, to calling an 800 number, to simply going onto a website, highlighting the items and dragging them to a “shopping cart”. Today “Order taking” is… Read More

Bitcoin? Blockchain? It’s Coming

The Internet exploded in the late 1980s. Then, a tentative vehicle for storing and transferring information, now, connecting billions of people around the world; it’s taken three decades. The blockchain, which drives bitcoin and other cryptocurrencies, is now at that same starting point and will probably balloon in less than ten years. Some call the… Read More