Tis the season of organization! For the past month, store ads have been touting racks, bins, boxes and software that will help us eliminate clutter and accomplish more – rather than spending time looking for things. We know it is not always easy to make sure things stay organized. Finding information easily is one reason we suggest… Read More
Every once in a while we get a call that doesn’t quite fit the protocol for your account profile. You have given us the circumstances in which we are to reach out to you, either by phone, text or e-mail, to deliver a message from a caller. You may have very explicit directions regarding when… Read More
During this unprecedented time, it is important to take time to reflect on the multiple aspects of your life. We all are used to taking on millions of things until our head is spinning, this is a great time to appreciate your family, friends, and all that is surrounding you. Stay safe and healthy: –… Read More
We can and should delegate more, but three things stop us: We don’t think anyone can do the task as well as we can. We don’t think through what to delegate and how to do it. We don’t think we have TIME to teach someone else. We would be wrong on all three counts! Delegating… Read More
Ever stumble upon an unresponsive website on your smartphone? Irritating, right? Trying to decipher the copy made you feel like you were taking a twisted eye exam and you spent more time than you’re comfortable admitting pinching the screen, trying to zero in on the “Contact Us” button. A website is considered “responsive” when its… Read More
“I’d probably use your services, but I know you’ve got a lot of plumbers on your service, how do I know my calls will come to me and not accidentally go to my competition?” asked a fellow I met at the Chamber meeting. From time to time this question comes up and I can proudly… Read More
Whenever someone new comes on board, whether an employee or a customer, a great policy is to wait a few weeks and then ask, “Is our service exceeding your expectations? Is there something you don’t understand or that we could do differently that would make our service work better for you?” Such valid questions, and… Read More
It probably began in the early 1970’s with the gas shortage – when we learned to pump our own gas – “for our convenience”. Today we do SO much more ourselves from self-service checkouts at stores to making appointments online. We are always told it is for our convenience – and perhaps for a growing… Read More
Some people succeed because they are destined to, but most people succeed because they are determined to. -Roscoe Dunjee… Read More
Many people say that time is their biggest obstacle to achieving their goals. Time is not their issue – It’s energy. Structure your day so you work on your toughest goals during your high energy times. You can get more done in two hours with high energy than most people do in an 8 hour work day.… Read More
Ever stumble upon an unresponsive website on your smartphone? Irritating, right? Trying to decipher the copy made you feel like you were taking a twisted eye exam and you spent more time than you’re comfortable admitting pinching the screen, trying to zero in on the “Contact Us” button. A website is considered “responsive” when its components – images, fonts,… Read More
When we say the words, “Order taking” a certain image comes to mind. A catalogue, an order form, putting letters and numbers in boxes to facilitate the purchase of something. Order taking evolved from paper forms, to calling an 800 number, to simply going onto a website, highlighting the items and dragging them to a “shopping cart”. Today “Order taking” is… Read More